NeoArk AI
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The NeoArk AI Process at a Glance

How NeoArk AI Works

A simple process to create intelligent AI agents that transform your customer support experience

  1. Create Agent
    Create Your AI Agent
  2. Connect Systems
    Connect your systems and team
  3. Connect Knowledge
    Connect to Knowledge Base
  4. Track Results
    Monitor Performance
01

Create Your AI Agent

Design an AI agent that represents your brand. Customize language, dialect, personality, and communication style to create the perfect virtual representative for your business.

Language Selection
Arabic in the caller's own dialect, plus English
Dialect Options
Saudi, Jordanian and more, mirroring how each caller speaks
Personality Traits
Define tone, formality, and communication style
02

Connect your systems and team

Let NeoArk act during a call with custom functions that call your own APIs, and give callers a short menu: press 1 for the AI agent, press 2 for your human agents.

Custom functions
Connect your own APIs for lookups and updates during a call
Phone menu
Press 1 for the AI agent, press 2 for a person
Agent Desk
Your agents answer in the browser with AI-suggested answers
03

Connect to Knowledge Base

Power your AI agent with information from your knowledge base. Upload documents, FAQs, and product information to help your agent answer customer queries accurately and consistently.

Document Upload
Upload PDF documents; NeoArk splits them smartly and builds a knowledge graph
Query Configuration
Define how your agent retrieves and uses information
Content Management
Organize and update information as your business evolves
04

Monitor Performance

Watch calls live, then review every conversation with its summary, emotion and quality score. Leads, agent rankings and call-health diagnostics help you improve every week.

Leads Management
Track and manage leads generated from conversations
Conversation Logs
Review conversation history and customer interactions
Performance Analytics
Measure success with key metrics and insights
Common Use Cases
Customer Support

Handle common customer inquiries 24/7, reducing wait times and improving satisfaction.

Lead Generation

Spot callers with business potential, rank them by temperature and hand your sales team a clear next step.

Order & account questions

Answer order-status and account questions by connecting NeoArk to your own systems with custom functions.