The voice that
doesn't sleep.
NeoArk answers your phone line, the voice button on your website and your chat widget, around the clock, in Arabic and English. It speaks in the caller's own dialect, answers from the documents you upload, and puts callers who press 2 through to your human agents.
never misses a call
Arabic in the caller's dialect, plus English
hold music, ever
Most support tools explain what they do.
NeoArk tells you who it is.
I'm NeoArk.
Not a chatbot pretending to be helpful. A calm, fluent colleague on the line. The one who always picks up, knows your business, and stays in character.
I answer everywhere you do.
The same assistant on your phone number, the voice button on your website and the chat widget. One voice for every customer. WhatsApp, Instagram and Facebook messaging, calendar booking and outbound campaigns are built in too.
I grew up in the region.
Arabic first, in the caller's own dialect: Saudi, Jordanian and more. I mirror how the caller speaks and switch to English when they do, so nobody feels they are calling a foreign call centre.
I know when to step aside.
Callers who want a person press 2 and reach your team in the Agent Desk, where a live transcript and an AI assistant suggest answers from your knowledge base. Every call is recorded, summarised and scored.
Everything your call center needs, in one place
Not a demo reel — these are the capabilities NeoArk runs on real calls today, for AI agents and human agents alike.
Human agents with an AI co-pilot
When a caller presses 2, the call rings in the browser. While they talk, NeoArk listens and suggests the right answer from your knowledge base.
- Answer calls in the browser — no phone hardware
- Suggested replies in the caller's dialect, with sources
- Clear note when the law and company policy differ
أتفهم ذلك. الـ٢١ يوماً للسنوات الخمس الأولى فقط، وبعدها يصبح الحد الأدنى ٣٠ يوماً.
Step into any live call
See every active call as it happens and join with one click. Follow the transcript, response times and caller mood in real time.
- Live list of AI and human calls
- Real-time transcript with response time per reply
- Join silently to listen and coach
Know how the caller feels — line by line
Each caller message is tagged with the emotion in their words and the tone in their voice, so supervisors spot frustration before it escalates.
- Emotion and voice-tone chips on every caller line
- A mood timeline for the whole conversation
- Works in Arabic dialects and English
Every call reviewed and scored
After each call NeoArk writes the summary, detects the intent and outcome, and scores the agent on eight criteria.
- Summary, intent, outcome and follow-up for every call
- 8-criteria quality score with Top performer / Solid / Needs coaching tiers
- Leaderboard for AI and human agents
Caller asked about annual leave after five years; the agent explained the 30-day entitlement and the request process.
Callers become a sales pipeline
Calls with real business interest become leads with a temperature, an urgency and the recommended next step — ready for your team.
- Hot, warm and cold leads with callback requests
- Pipeline stages from New to Qualified, list or board
- Conversation highlights and recording on every lead
Diagnostics with the fix attached
Every call gets a health check — line quality, response time and audio path — and when something is off, NeoArk tells you how to fix it.
- Line quality and response-time checks per call
- Plain-language fix for every issue found
- Noise cancellation and call recordings built in
You went home. NeoArk stayed.
In the morning the whole night is waiting in your dashboard: every call answered, summarised and scored, leads captured with their next step, and callbacks flagged. Nothing slips through the cracks.
Overnight brief
Tue 22:00 → Wed 06:00 · 8 hours
Illustrative example
Good morning. Here's what NeoArk handled while you were away.
Notable moments
5 of 84 events shown
- 22:41
Answered an end-of-service question in Saudi dialect, quoting the labor law and your company policy side by side.
- 00:13
Captured a hot lead with full contact details, their interest and the recommended next step.
- 02:31
Answered the annual-leave question 12 times tonight, straight from your HR handbook.
- 04:05
Flagged an urgent callback for the morning team with a one-line summary.
- 05:38
Heard frustration in a caller's voice and marked the call for a manager to review.
Open the dashboard in the morning: every call, summary and lead from the night is already there.
See NeoArk in action12 minutes & three transfers
or 45 seconds with NeoArk.
Same customer. Same refund. Two transcripts playing side by side in real time.
What's a missed call actually costing you?
Drag the three numbers that describe your business and see how much is slipping out the door every month while nobody picks up.
Ring us once. We'll pick up for good.
Tell us about your business. A real person replies the same day with a plan, a price, and NeoArk already answering your first call.
Tell us about you
We read every message ourselves. Share what you're trying to solve, in as few or as many words as you want. You'll hear back from a real human, with a real next step.